Frequently Asked Questions
Q. Where can I find the video links?
A. We post all of our videos to both our Youtube and Facebook pages so like and subscribe to us there to get notified. Also, each of our watercolor kit pages has all the supplies, outlines, and videos listed there. Make sure you've subscribed to our emails and we'll send you two emails a week, one about our Live Paint Along and the other about the free watercolor tutorial when we release it.
Q. What if I order after the cutoff but still want the box?
A. If you order after the 25th of the month, we'll plan on not shipping your box until the following month. If you would like to not wait and get the current months box, just email us - email@example.com and we'll get you all taken care of! It's pretty easy to fix that up.
Q. When will my box ship?
A. We ship the 18th - 25th of each month, so if you order on the 7th, start getting excited, you're first box will ship the 18th - 25th.
Q. How much paint is included?
A. We ship you six 5ml bottles of paint. This is plenty to do a few passes at each painting, though significantly smaller than the retail bottles that are 15ml. If you love the color, grab a big bottle and get crazy!
Q. Can my child do this?
A. We have had great success with kids painting along, the consensus seems to be about 10 years old. Though we have some regulars that are younger than that, and a few that are older. :)
Q. Can I cancel this? What if I'm traveling? What is my commitment here?
A. We are a low stress crew over here, we are all about creativity, not drama. So if you get it, and find you don't love it, you can cancel, but we still expect a hug at Thanksgiving. If you are traveling or money is tight for a month or two, go to your customer portal and you can "SKIP" future payments. It's pretty slick. Let us know if you have any trouble.
Q.What brushes and other supplies do I need?
A. We paint primarily with a round 6 and a round 2 and a medium paint pan. We made a bundle of all three of those to save you a few bucks too!