Q. WHEN ARE THE SUBSCRIPTION BOXES SHIPPED?
A. Our subscription box shipping period runs from the 22nd - 28th of the month.Q. I AM A NEW SUBSCRIBER. WHICH BOX WILL I GET FIRST?
A: Our new subscriber cutoff is the 25th of the month. If you subscribe after the 25th of the month, your subscription will start the following month.
For example, if you order your new subscription on the 7th of June, we will send you the July box during the shipping period of June 22-28. This gives you plenty of time to get ready for the first project of the month. If you order your new subscription on June 26th, after the new subscriber cutoff, the first box you receive will be the August box, to be shipped July 22-28.Q. WHERE CAN I FIND THE TUTORIAL VIDEO LINKS?
A. All of our videos are posted to our YouTube
pages. Like and Subscribe to get notified for both our new Tutorials and our weekly LIVE Paint Alongs. In addition, you can find links to these videos on our individual Project Kit
pages here at letsmakeart.com.
Q. WHAT IF I ORDER AFTER THE CUTOFF, BUT STILL WANT THE BOX?
A. We occasionally have extra boxes after all subscription boxes have been shipped. If that is the case, those will be available here on our site to purchase individually.Q. CAN I GIFT A SUBSCRIPTION BOX?
A. Of course! That's so thoughtful of you! You can purchase a 3-month Gift Subscription
a friend! If it's a surprise you'll want to input your email address in checkout. Don't worry! We can always update that later. If you'd like a gift certificate to give them send us an email at firstname.lastname@example.org and we'll be happy to provide one.Q. HOW MUCH PAINT IS INCLUDED?
A. Each box includes six colors of liquid watercolors (5ml bottles - not available for individual sale) that are needed to paint the four projects in your box. This also gives you plenty of paint to take a few passes at each project. If you love a color and want more, grab a bigger 15ml bottle
and get crazy!Q. CAN MY CHILD DO THIS?
A. Yes, we believe art is for any age! However, some projects may be challenging for younger children. The recommended age is about 10 and older, though we have come across some regular painters who are younger.Q. CAN I CANCEL OR PAUSE MY SUBSCRIPTION?
A. We are a low stress crew over here. All about creativity, not drama. So, if you receive your box and find you don’t love it, you can cancel at any time. If you are traveling, or maybe money is just tight for a month or two, you can go to your customer portal and “SKIP” future payments to pause your subscription until you're ready to come back to it. It’s pretty slick. Let us know if you have any trouble.Q.WHAT BRUSHES AND OTHER SUPPLIES DO I NEED?
A. We paint primarily with Round 6 and Round 2 brushes and a medium butcher tray palette. Need all three? We made a bundle
to keep it simple and to save you a few bucks!Q: CAN I PURCHASE ADDITIONAL ITEMS AT THE SAME TIME I ORDER A SUBSCRIPTION BOX? IF SO, WHEN WILL THE ADDITIONAL ITEMS ARRIVE?
A: We are so thrilled you are going to start painting with us regularly! If you purchase a subscription box and other items all in the same order, it will all get shipped together during the subscription box shipping period. If you would like the additional items sooner, you can do 2 separate purchases or you can email us at email@example.com and request to have the non-sub items sent right away.Have another question? Check out our Full FAQ or Email our team at firstname.lastname@example.org.