Shipping and Returns

SHIPPING POLICY

US DELIVERY:

Free shipping on orders over $35 and flat rate $2.99 shipping on orders under $35. 

-We ship using FedEx Smartpost which is typically delivered via USPS. 

-Orders are processed and shipped in 1-3 business days and it generally takes 3-7 business days once shipped for your order to arrive. 

-You'll get an email with the tracking number once your order is processed and shipped. 

INTERNATIONAL DELIVERY: 

-International shipping prices are based on destination and weight. You can check the shipping cost of the package after adding the address in checkout before confirming the purchase.

Things to note:

-APO/FPO addresses ship using the US delivery method.

-We do not ship on weekends or holidays.

-We are unable to change your delivery address once an order has been shipped.

RETURNS POLICY

Don't love what you ordered? Your happiness is important to us and we'd love to help! Let's find you something that will ignite your creative spark. You can return any item for a refund, or you can exchange it for a different item at any time after receiving your order.

Returns and exchange checklist:

My items are unused and in their original packaging

Contacted Let’s Make Art to receive a free return label

I included the packing slip (when applicable) and a brief written reason for the return

Dropped off the package at my local post office

If you said yes to all of the above we look forward to receiving your order! If not, or if you have any questions please contact us at hello@letsmakeart.com.


Now let’s shimmy on over to some helpful information!


What is the refund process?

-Please contact us to receive a free return label. Return shipping is on us!

-We aim to process all returns as quickly as possible. Once we have received your package, your return should be processed within 3 business days. We do not process returns on the weekends or holidays.

-After our team has checked out your items you'll receive an email confirming the refund.

-Refunds are processed to the original method of payment.

-It can take up to 10 business days for a refund to post to your account.

Things to note:

- Gift Cards and Downloadable Software Products can’t be returned for a refund.

-Items bought in-store can be returned in-store. Online purchases must be sent to the address listed below or email us for a free return label: 1025 W Innovation Dr., Kearney, MO 64060


MISSING OR DAMAGED ITEMS

We aim to get your order right every time but we do occasionally make mistakes. If your order arrived incomplete, contained damaged products, or didn't show up, we're here to help! Please contact us via email at hello@letsmakeart.com with your order number and a picture of the damaged item.