SHIPPING POLICY
US DELIVERY:
- Spend $49 or over and receive free shipping on your order. Flat rate $5 shipping on orders under $49.
- We strive to ship orders out within 2-4 business days and you'll get an email with the tracking number once your order is processed and shipped
- It typically takes 3-7 business days once shipped for your order to arrive. Please read the notice below about current transit delays.
- Orders with a monthly art box (including the Single Box, Pre-Paid 6 and 12 Month, and 3-Month Gift Subscription) will begin shipping on the 18th of each month.
- All items in an order will ship together in one package.
- Please double-check your order before completing checkout. Once an order is placed we are unable to make any changes.
Things to note:
- We ship through FedEx Smartpost. We ask that you use a physical address in the checkout rather than a PO Box for the quickest delivery.
- APO/FPO addresses ship using the US delivery method. Select the "United States" as the Country then Armed Forces Americas/Europe/Pacific as the State. Information on how to properly address these orders can be found here.
- We do not ship on weekends or holidays
- We do not have expedited shipping options at this time.
INTERNATIONAL DELIVERY:
- International shipping prices are based on destination and weight. You can check the shipping cost of the package after adding the address in checkout before confirming the purchase. The shipping fee does not include the customs and duties fee (if required) of the destination country. Customers are responsible for any of these fees that may apply upon delivery.
Shipping Notice: Please note that mail carriers are experiencing delays right now and FedEx is having issues impacting the ability to view up-to-date tracking information. Because of these delays, this may cause your estimated delivery date to change or state "pending". Pending tracking is still on the way and will update as it gets closer to being delivered. It may also not update in transit. For example, it will show it's in Kansas for a few days then jump to your state with no updates in between.
Please check your tracking link to see if there are any delays noted and allow an extra 3-7 business days for your package to arrive before reaching out to us. We appreciate all your patience during this time! Here's a link to FedEx's Service Alerts as well for delays that might be impacting your area.
RETURNS POLICY
Don't love what you ordered? Your happiness is important to us and we'd love to help!
Returns and exchange checklist:
❑ My items are unused and in their original packaging
❑ Contacted Let’s Make Art to receive a free return label
❑ I included the packing slip (when applicable) and a brief written reason for the return
❑ Dropped off the package at my local post office
If you said yes to all of the above we look forward to receiving your order! If not, or if you have any questions please contact us at hello@letsmakeart.com.
Now let’s shimmy on over to some helpful information!
What is the refund process?
- For US customers only, return shipping is on us! Please contact us to receive a pre-paid return label.
- We aim to process all returns as quickly as possible. Once we have received your package, your return should be processed within 2 weeks. We do not process returns on the weekends.
- After our team has checked out your items you'll receive an email confirming the refund to the original method of payment.
- It can take up to 10 business days for a refund to post to your account once it's processed
Things to note:
- Gift Cards, items marked "final sale", and Downloadable Software Products can’t be returned for a refund.
- We cannot accept returns from international orders. Please reach out to us with any questions you may have at hello@letsmakeart.com before placing an international order.
- Items bought in-store can be returned in-store. Online purchases must be sent to the address listed below or email us for a free return label: 1025 W Innovation Dr., Kearney, MO 64060
MISSING OR DAMAGED ITEMS
We aim to get your order right every time but we do occasionally make mistakes. If your order arrived incomplete, contained damaged products, or didn't show up, we're here to help! Please contact us via email at hello@letsmakeart.com with your order number and a picture of the damaged item.
