WHEN WILL I GET MY ORDER?
Non-subscription box orders are generally processed and shipped in 1-3 business days. Then, it typically takes 3-7 days once shipped for your order to arrive. You'll get an email with the tracking number once your order is processed and ready to ship.
HOW MUCH IS SHIPPING?
Shipping is free on domestic orders $35 and up! If it's under $35 the shipping fee is $2.99. For international orders you can input the address in checkout and it will say the shipping price before confirming the purchase.
I BOUGHT A SUBSCRIPTION BOX AND OTHER ITEMS. WHEN WILL THEY ARRIVE?
We are so thrilled you are going to start painting with us regularly! If you purchased a subscription box and other items all on the same order ticket it will all get shipped together during the subscription box shipping period.
CAN I SPLIT ITEMS IN AN ORDER WITH A SUBSCRIPTION BOX?
If you would like the non-subscription items sooner you can do 2 separate purchases. If the non-subscription items total $35 or more we are happy to split the order and ship them ahead of time! Just send an email to us at firstname.lastname@example.org and we can process that. We are not able to split orders after the 17th of the month. It'll be on it's way very soon though!
HOW DO I TRACK MY ORDER?
If you have an account (we recommend that you create an account if you are ordering from Let's Make Art), you can log in and check the status of your order anytime. Additionally, you will receive a shipping confirmation email that will include your tracking number.
CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately at email@example.com! If we have already processed your order, we will be unable to make any changes or cancellations.
WHEN DO I GET CHARGED FOR MY ORDER?
When you place your order, you will be charged immediately for it. If you order a monthly subscription box, your first payment will be charged at the time of purchase. In the months following, payment for your next boxes will be processed on the 18th of every month.
WHY CAN'T I USE PAYPAL?
PayPal is available as a payment option for everything except the subscription boxes. So if you have the subscription box in your cart, you will not be able to pay with PayPal. If you would like to use PayPal for non-subscription box items, you can absolutely do a separate order for your subscription box.
MY ORDER ARRIVED DAMAGED, HOW DO I GET A REPLACEMENT?
We want you to love your kits and have fun painting, so if there is any issue with the package you receive, please email us and we will help you out. We would appreciate if you would please email us a picture of the packing slip and the damaged item to firstname.lastname@example.org. This will help us know what to do for you and prevent others from having a similar experience in the future.
THIS ORDER IS A GIFT, CAN I INCLUDE A NOTE OR HAVE IT SENT IN AN UNLABELED PACKAGE?
We don’t offer the option to add a gift note at this time unless it is a 3-month gift subscription that you are purchasing. We hope to add this as an option in the future! All of our boxes come with our logo on them, but email us at email@example.com and we can send you a printable certificate that you can then send to your gift recipient before the gift arrives!
DO YOU SELL GIFT CARDS?
Yes, we do sell Gift Cards! They cannot be used on our subscription boxes (this includes the 3-month gift subscription), but they can be used on everything else in the shop.
WHAT SIZE ARE THE WATERCOLOR PAPERS INCLUDED IN THE KITS AND BOXES?
We supply two 9x12 sheets of Canson cold pressed 140lb watercolor paper in each project kit, which means you'll get 8 total pieces of watercolor paper in a subscription box!
I REALLY LOVE SOMETHING, BUT IT'S OUT OF STOCK! WHEN WILL IT COME IN STOCK?
We are doing our best at Let’s Make Art to minimize our ‘Out of Stock’ products. Reorder timelines vary depending on the product, but if you add your email address where it says "NOTIFY ME WHEN THIS PRODUCT IS AVAILABLE", we’ll send you an email to let you know when it is back in stock!
All of our videos are posted to our YouTube and Facebook pages. Like and Subscribe to get notified for both our new Tutorials and our weekly LIVE Paint Alongs. In addition, you can find links to these videos on our individual Project Kit pages here at letsmakeart.com.
HOW DO I LOG INTO MY ACCOUNT?
If you’re having trouble logging into your account, it’s possible that you have made your previous purchases as a guest. If that is the case, you can send us an email at firstname.lastname@example.org and we can send you an account activation to get you started!
HOW DO I CHANGE MY SHIPPING ADDRESS?
You can change your address when you log into your account. However, if you receive the monthly subscription box, you will also need to go to "Manage Subscriptions" in your account and change it there as well. If you have already placed your order, you will need to contact us as quickly as possible about the address updates.
Contact us and we'll do our best to help!