QUESTIONS ABOUT YOUR ORDER
Q: WHEN WILL I GET MY ORDER?
A: Orders are generally processed and shipped within 3 business days. Then, it typically takes 3-8 days once shipped for your order to arrive. You'll get an email with the tracking number once your order is processed and ready to ship.
Q: HOW MUCH IS SHIPPING?
A: Shipping is free on domestic orders $35 and up! If it's under $35 the shipping fee is $2.99.
Q: I BOUGHT A SUBSCRIPTION BOX AND OTHER ITEMS. WHEN WILL THEY ARRIVE?
A: We are so thrilled you are going to start painting with us regularly! If you purchased a subscription box and other items all on the same order ticket it will all get shipped together during the subscription box shipping period. If you would like items sooner you can do 2 separate purchases or you can email us at email@example.com and we can send the non-sub items ahead of time.
Q: CAN I SPLIT ITEMS IN AN ORDER?
We are unable to split orders during shipping week. It'll be on it's way very soon though!
Q: HOW DO I TRACK MY ORDER?
A: If you have an account (we recommend that you create an account if you are ordering from LMA), you can log in and check the status of your order anytime. Additionally, you will receive a shipping confirmation email that will include your tracking number.
Q: CAN I MAKE CHANGES TO MY ORDER?
A: If you need to make any changes or cancel your order, please contact us immediately at firstname.lastname@example.org
! If your order has not yet been processed, we can make changes to your order. However, our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations.
Q: WHEN DO I GET CHARGED FOR MY ORDER?
A: When you place your order, you will be charged immediately for it. If you order a monthly subscription box, your first payment will be charged at the time of purchase. In the months following, payment for your next boxes will be processed on the 18th of every month.
Q: WHY CAN’T I USE PAYPAL?
A: PayPal is available as a payment option for everything except the subscription boxes. So if you have the subscription box in your cart, you will not be able to pay with PayPal. If you would like to use PayPal for non-subscription box items, you can absolutely do a separate order for your subscription box.
Q: MY ORDER ARRIVED DAMAGED, HOW DO I GET A REPLACEMENT?
A: We want you to love your kits and have fun painting, so if there is any issue with the package you receive, please email us and we will help you out. We would appreciate if you would please email us a picture of the packing slip and the damaged item to email@example.com. This will help us know what to do for you and prevent others from having a similar experience in the future.
Q: THIS ORDER IS A GIFT, CAN I INCLUDE A NOTE OR HAVE IT SENT IN AN UNLABELED PACKAGE?
A: We don’t offer the option to add a gift note at this time unless it is a 3-month gift subscription that you are purchasing. We hope to add this as an option in the future! All of our boxes come with our logo on them, but email us at firstname.lastname@example.org
and we can send you a printable certificate that you can then send to your gift recipient before the gift arrives!Q: CAN I PURCHASE ADDITIONAL ITEMS AT THE SAME TIME I ORDER A SUBSCRIPTION BOX? IF SO, WHEN WILL THE ADDITIONAL ITEMS ARRIVE?
A: We are so thrilled you are going to start painting with us regularly! If you purchase a subscription box and other items all in the same order, it will all get shipped together during the subscription box shipping period. If you would like the additional items sooner, you can do 2 separate purchases or you can email us at email@example.com and request to have the non-sub items sent right away.